Reporting a Scam

Question 1

How to Report a Scam on TrustCheck BD (Step-by-Step Guide)

Accepted Answer

If you've been scammed online, or you know about someone running a scam, reporting it on TrustCheck BD takes just a few minutes — and it can genuinely help protect the next person from falling into the same trap. Here's exactly how the process works, step by step. Step 1: Click "Report a Scam" Go to the TrustCheck BD homepage and click the "Report a Scam" button. This will take you directly to trustcheckbd.com/en/report-scam, where the reporting form is located. Step 2: Add Scammer Information This is the most important part of your report, so include as much as you know. You can add the scammer's name, and any of the following you have access to: Facebook profile or page link bKash number Nagad number Website URL Phone number or any other identifier You don't need all of these — just provide whatever information you actually have. Even one or two details, like a bKash number and a Facebook page, can be enough for our verification team to investigate properly. Step 3: Describe What Happened Next, you'll need to write the date the incident occurred, followed by a clear, organized description of what happened. Try to explain it in order — how you first contacted the seller or scammer, what was promised, what actually happened, and how you realized it was a scam. A well-organized description helps our verification team understand the case faster and process your report sooner. Step 4: Add the Financial Loss Enter the amount of money you lost in the scam. This helps build an accurate picture of scam patterns and damage across Bangladesh, which is also valuable for our cyber security and fraud trend research. Step 5: Upload Evidence Upload any proof you have — screenshots of conversations, payment receipts, transaction confirmations, or anything else that supports your claim. The stronger your evidence, the faster and smoother the verification process will be. Step 6: Add Your Contact Information Finally, enter your name, email address, and phone number, then click submit. Your contact details are necessary so our team can reach you if anything needs clarification, and so we can notify you once your report is reviewed. That's it — your report is now submitted and ready for review by our Information Verification Team. Tip: Want to verify someone before sending payment? See how to verify before you pay.

Question 2

What Happens After You Submit a Scam Report

Accepted Answer

So you've submitted your scam report — what happens next? Here's a clear breakdown of the verification process so you know exactly what to expect.

Review Within 24 Hours

Once you submit a report, our Information Verification Team reviews it within 24 hours. During this time, they check the details you've provided, examine the evidence you uploaded, and confirm that the report is genuine before it becomes publicly visible on the platform. This step exists to protect everyone — it prevents false reports from damaging innocent people's reputations, while making sure real scam victims get heard.

If Your Evidence Needs More Detail

Sometimes, the evidence submitted isn't clear enough for our team to properly verify the case — maybe a screenshot is cropped, blurry, or missing key information. If this happens, our admin team will send you an email requesting you to re-submit clearer or additional evidence. This is exactly why it's important to keep an eye on the email address you registered with when reporting. Check your inbox regularly after submitting a report, and don't forget to peek into your spam or promotions folder just in case.
If you receive this kind of request, simply reply with the updated evidence as soon as possible, since your report stays on hold until it's resolved.

Once Your Report Is Approved

When your report passes verification, it gets published on TrustCheck BD, where it becomes visible to other users searching for information about that scammer or seller. At the same time, you'll receive a confirmation email at the address you provided, letting you know your report has been approved.

This entire process — submission, review, and possible evidence follow-up — exists to keep TrustCheck BD's reports reliable and accurate. We'd rather take a little extra time verifying each case than publish information that turns out to be false. That's how we build a trust system that actually works for everyone in Bangladesh.

A Quick Tip

To avoid delays, try to submit clear, complete evidence the first time — sharp screenshots, full conversation threads, and visible transaction details. The more complete your initial submission, the faster your report gets verified and published.

Reporting a Scam

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